Senior Facilities Operations Lead

Jones Lang LaSalle Incorporated; Muntinlupa; On-site; PHP 350,000 - 500,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring a Senior Facilities Coordinator in on-site Muntinlupa, Philippines. You will lead day-to-day facility service requests, manage SLAs, and mentor junior coordinators to ensure safe, efficient, and comfortable building operations.

Join a team focused on operational excellence, vendor management, and professional development within a collaborative, tech-enabled workplace environment.

Qualifications

• Bachelor's or Associate's degree in Facilities Management, Business Administration, Engineering, or related field.
• Minimum of 5 years in facilities coordination, administration, or customer service operations.
• Hands-on experience operating CMMS / work order tracking software (e.g., Corrigo, ServiceNow, or Maximo).
• Strong organizational, time-management and multitasking abilities with a proven track record of handling escalations and prioritizing tasks.
• Excellent communication and stakeholder management skills with a strong customer service orientation.
• Proficiency in Google/ Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for data tracking, document creation, and reporting.

Responsibilities

• Oversee end-to-end processing and tracking of facility work orders and service requests in computerized maintenance management systems (CMMS/Corrigo), ensuring strict adherence to response and resolution SLAs
• Lead coordination for scheduled preventive and corrective maintenance, vendor site access, and contractor activities to ensure minimal disruption to site operations
• Serve as the primary escalation point for complex facilities inquiries and occupant concerns, providing prompt resolution and professional communication
• Manage vendor performance monitoring, service quality audits, and compliance documentation, alerting management to potential risks or SLA breaches
• Support financial tracking, accruals review, invoice verification, and monitoring and FM management
• Lead regular site walkthroughs and quality inspections to identify maintenance issues, safety hazards, and aesthetic deficiencies
• Coordinate space management tasks, meeting room setups, and minor office moves to align with client workspace requirements
• Provide guidance, task delegation, and peer mentorship to Facilities Coordinators

Skills

Organizational skills

Time management

Multitasking

Communication

Stakeholder management

Customer service

Education

Bachelor's degree in Facilities Management

Associate's degree in Facilities Management

Bachelor's degree in Business Administration

Tools

Corrigo

ServiceNow

Maximo

Job description

Jones Lang LaSalle (JLL) is hiring a Senior Facilities Coordinator in on-site Muntinlupa, Philippines. You will lead day-to-day facility service requests, manage SLAs, and mentor junior coordinators to ensure safe, efficient, and comfortable building operations.

Join a team focused on operational excellence, vendor management, and professional development within a collaborative, tech-enabled workplace environment.