Senior Facilities Coordinator

Jones Lang LaSalle Incorporated; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Senior Facilities Coordinator in the Philippines to lead end-to-end facility work order processing, manage CMMS workflows, and coordinate with vendors and site leadership. You will monitor SLAs, mentor junior staff, and ensure safe, well-maintained workspaces.

The role requires 5+ years in facilities coordination, strong organizational and communication skills, and proficiency with Corrigo/ServiceNow/Maximo.

Qualifications

• Bachelor's or Associate's degree in Facilities Management, Business Administration, Engineering, or related field.
• Minimum 5 years in facilities coordination, administration, or customer service operations in corporate or commercial environments.
• Hands-on experience with CMMS / work order tracking software (Corrigo, ServiceNow, or Maximo).
• Strong organizational, time-management, multitasking abilities with a track record of handling escalations.
• Excellent communication and stakeholder management with strong customer service orientation.
• Proficiency in Google/Microsoft Office Suite for data tracking, document creation, and reporting.

Responsibilities

• Oversee end-to-end processing and tracking of facility work orders and service requests in CMMS/Corrigo, ensuring SLAs.
• Lead coordination for preventive and corrective maintenance, vendor site access, and contractor activities.
• Serve as primary escalation point for complex facilities inquiries and occupant concerns.
• Manage vendor performance monitoring, service quality audits, and compliance documentation.
• Support financial tracking, accruals review, invoice verification, and FM management.
• Lead regular site walkthroughs and quality inspections for maintenance issues and safety hazards.
• Coordinate space management tasks, meeting room setups, and minor office moves.
• Provide guidance, task delegation, and mentorship to Facilities Coordinators.

Skills

CMMS / work order tracking

Leadership

Stakeholder management

Organization

Communication

Microsoft Office

Education

Bachelor's or Associate's in Facilities Management or related field

Tools

Corrigo

ServiceNow

Maximo

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Senior Facilities Coordinator at JLL, you will play a crucial lead coordination role in driving operational excellence across facility operations, work order management, vendor relations, and workplace experience. Serving as a key liaison between site leadership, internal stakeholders, and external contractors, you will oversee day-to-day facility service requests, monitor service level agreements (SLAs), and ensure maintainability, safety, and comfort across all building areas. Your strong organizational, problem-solving, and communication skills will empower you to mentor junior coordinators, resolve complex service escalations, and maintain robust operational records. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. In this role, your leadership and attention to detail will directly enhance employee experiences and operational standards. We foster a collaborative, tech-enabled environment that values continuous learning and offers clear pathways for career growth and leadership development within commercial real estate and facilities management.

What your day-to-day will look like:

• Oversee end-to-end processing and tracking of facility work orders and service requests in computerized maintenance management systems (CMMS/Corrigo), ensuring strict adherence to response and resolution SLAs
• Lead coordination for scheduled preventive and corrective maintenance, vendor site access, and contractor activities to ensure minimal disruption to site operations
• Serve as the primary escalation point for complex facilities inquiries and occupant concerns, providing prompt resolution and professional communication
• Manage vendor performance monitoring, service quality audits, and compliance documentation, alerting management to potential risks or SLA breaches
• Support financial tracking, accruals review, invoice verification, and monitoring and FM management
• Lead regular site walkthroughs and quality inspections to identify maintenance issues, safety hazards, and aesthetic deficiencies
• Coordinate space management tasks, meeting room setups, and minor office moves to align with client workspace requirements
• Provide guidance, task delegation, and peer mentorship to Facilities Coordinators

Required Qualifications:

• Bachelor's degree or Associate's degree in Facilities Management, Business Administration, Engineering, or a related field
• Minimum of 5 years of experience in facilities coordination, administration, or customer service operations within corporate or commercial environments
• Hands-on experience operating CMMS / work order tracking software (e.g., Corrigo, ServiceNow, or Maximo)
• Strong organizational, time-management, and multitasking abilities with a proven track record of handling escalations and prioritizing tasks
• Excellent communication and stakeholder management skills with a strong customer service orientation
• Proficiency in Google/ Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for data tracking, document creation, and reporting

Preferred Qualifications:

• Prior experience in vendor management, basic financial tracking/accruals, and invoice processing
• Working knowledge of building systems, MEP maintenance terminology, and EHS compliance standards in commercial settings is an advantage
• Professional certifications in facilities management (e.g., IFMA FMP or CFM) or health & safety standards
• Experience in team leadership, shift supervision, or peer mentoring within corporate real estate

Location:

On-site –Muntinlupa, Philippines

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.