Senior Executive-Workforce Management-Wfm

Exl; Philippines; Remoto; PHP 550.000 - 850.000; Tempo pieno

Descrizione del lavoro

Exl in the Philippines is seeking a Senior Executive-Workforce Management to oversee intra-day operations for Cebu and Iloilo centers. You will focus on achieving service level objectives through effective planning, scheduling, and performance monitoring.

You will create and manage reports for internal and external customers, drive schedule adherence, and communicate clearly with stakeholders. The role demands strong data skills and hands-on WFM system experience.

Competenze

• Strong Excel skills and ability to scrub, dissect and shape data into customized reports.
• Experience with WFM systems such as eWFM, IEX, CMS, Verint/BluePumpkin.

Mansioni

• Efficiently manage intra-day staffing and service level through planning and scheduling.
• Provide timely, accurate intra-day performance reports and recommendations.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties as directed.

Conoscenze

Excel

Strumenti

eWFM

IEX

CMS

Verint

BluePumpkin

Descrizione del lavoro

Senior Executive-Workforce Management-WFM

Company : Exl

Job Type : Full Time Philippines

Job Description - Senior Executive-Workforce Management-WFM

Responsible for intra-day management processes for operations located in Cebu/Iloilo, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

Responsibilities

• Efficiently manage intra-day staffing and service level thru effective planning and scheduling.
• Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

Qualifications

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge on WFM systems such as eWFM, IEX, CMS,Verint/BluePumpkin, etc.