WFM Lead: Real-Time Operations & Staffing
ExlService Holdings, Inc.
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Résumé du poste
ExlService Holdings, Inc. in Cebu, Philippines, seeks a Real time Analyst to support staffing adjustments, monitor performance, and provide timely reports to key stakeholders, team leaders and senior management.
You will supervise and coach the Real time Analysts, contribute to continuous improvement of WFM processes using data to drive decisions, maintain files and tools per WFM standards, and act as back up to the WFM Manager.
Description du poste
ExlService Holdings, Inc. in Cebu, Philippines, seeks a Real time Analyst to support staffing adjustments, monitor performance, and provide timely reports to key stakeholders, team leaders and senior management.
You will supervise and coach the Real time Analysts, contribute to continuous improvement of WFM processes using data to drive decisions, maintain files and tools per WFM standards, and act as back up to the WFM Manager.
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