Senior WFM Strategist - Intra-Day Staffing & Reporting

Exl; Philippines; Remote; PHP 550,000 - 850,000; Full time

Job summary

Exl in the Philippines is seeking a Senior Executive-Workforce Management to oversee intra-day operations for Cebu and Iloilo centers. You will focus on achieving service level objectives through effective planning, scheduling, and performance monitoring.

You will create and manage reports for internal and external customers, drive schedule adherence, and communicate clearly with stakeholders. The role demands strong data skills and hands-on WFM system experience.

Qualifications

• Strong Excel skills and ability to scrub, dissect and shape data into customized reports.
• Experience with WFM systems such as eWFM, IEX, CMS, Verint/BluePumpkin.

Responsibilities

• Efficiently manage intra-day staffing and service level through planning and scheduling.
• Provide timely, accurate intra-day performance reports and recommendations.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties as directed.

Skills

Excel

Tools

eWFM

IEX

CMS

Verint

BluePumpkin

Job description

Exl in the Philippines is seeking a Senior Executive-Workforce Management to oversee intra-day operations for Cebu and Iloilo centers. You will focus on achieving service level objectives through effective planning, scheduling, and performance monitoring.

You will create and manage reports for internal and external customers, drive schedule adherence, and communicate clearly with stakeholders. The role demands strong data skills and hands-on WFM system experience.