Assistant Manager - Wfm

Exl; Compostela; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Exl in Cebu City, Philippines is seeking an Assistant Manager - WFM to oversee real-time queue monitoring, intraday reporting, and ensure data accuracy across multiple lines of business. You will coordinate with operations to optimize staffing and performance metrics.

The role requires a graduate with at least 2 years in the current role and offers a hands-on, collaborative environment focused on reliable schedules and timely reporting for varied business processes.

Competenze

• Graduate. Minimun of 2 yrs in the current role

Mansioni

• Manage Daily, Weekly, and Monthly schedules
• Work closely with operations in terms of Schedules and Leaves Allocation
• Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

Formazione

Graduate

Descrizione del lavoro

Assistant Manager - WFM

Company : Exl Job Type : Full Time Cebu City, Philippines

Job Description - Assistant Manager - WFM

Description

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses

Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data

Responsibilities

• Manage Daily, Weekly, and Monthly schedules
• Work closely with operations in terms of Schedules and Leaves Allocation
• Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

Qualifications

Graduate. Minimun of 2 yrs in the current role