Workforce Manager - Onsite - Cebu City - Up to 120K

weSource Management Consultancy Firm; Cebu City; On-site; PHP 1,218,672 - 1,459,728; Full time

Job summary

A leading consultancy firm is urgently seeking a Workforce Manager to oversee operations in Cebu City. The role requires at least 3 years of experience in Workforce Management within the BPO sector, with a focus on capacity planning and supporting workforce management systems. Ideal candidates should possess strong analytical and communication skills, along with proficiency in WFM software. The position offers an attractive salary of up to 120K per month, reflecting experience and hiring results.

Qualifications

• Must have at least 3 years of Workforce Management experience in a BPO Company.
• Preferably Assistant Manager / Managers specializing in Workforce Management.
• Minimum of 3-5 years of experience in capacity planning.

Skills

Workforce Management

Analytical Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Education

Bachelor's/College Degree

Tools

WFM software (Verint /Blue Pumpkin, IEX, eWFM)

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Workforce Manager - Onsite - Cebu City - Up to 120K

Job Openings Workforce Manager - Onsite - Cebu City - Up to 120K

About the job Workforce Manager - Onsite - Cebu City - Up to 120K

We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu Philippines

This is an onsite work and follows a shifting schedule

Salary is up to 120Kper month based on experience and hiring result.

Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)

• Candidate must possess at least a Bachelor's/College Degree in any field
• Preferably Assistant Manager / Managers specializing in Workforce Management, Business and Reporting Analytics or equivalent.
• Minimum of 3- 5 years of experience in capacity planning, implementing, utilizing, and supporting workforce management systems
• Strong operational knowledge of office equipment and computer software, including programs such as Word, Excel, and PowerPoint, and must have the ability to organize/analyze data in a structured manner.
• experience with WFM software (Verint /Blue Pumpkin, IEX, eWFM, etc.) that includes real-time adherence preferred
• Exceptional verbal and written communication skills
• Excellent interpersonal skills and can deal with stakeholders from different workstreams
• Strong organizational, multitasking, and time-management skills
• Financial and business acumen to measure key service deliverables is a plus