WFM Assistant Manager - Real-Time Scheduling & Reporting

Exl; Compostela; On-site; PHP 600,000 - 900,000; Full time

Job summary

Exl in Cebu City, Philippines is seeking an Assistant Manager - WFM to oversee real-time queue monitoring, intraday reporting, and ensure data accuracy across multiple lines of business. You will coordinate with operations to optimize staffing and performance metrics.

The role requires a graduate with at least 2 years in the current role and offers a hands-on, collaborative environment focused on reliable schedules and timely reporting for varied business processes.

Qualifications

• Graduate. Minimun of 2 yrs in the current role

Responsibilities

• Manage Daily, Weekly, and Monthly schedules
• Work closely with operations in terms of Schedules and Leaves Allocation
• Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

Education

Graduate

Job description

Exl in Cebu City, Philippines is seeking an Assistant Manager - WFM to oversee real-time queue monitoring, intraday reporting, and ensure data accuracy across multiple lines of business. You will coordinate with operations to optimize staffing and performance metrics.

The role requires a graduate with at least 2 years in the current role and offers a hands-on, collaborative environment focused on reliable schedules and timely reporting for varied business processes.