Senior Executive - Process Training

EXL Talent Acquisition Team; Pasay; On-site; PHP 201,000 - 335,000; Full time

Job summary

EXL Talent Acquisition Team in the Philippines seeks a dedicated training specialist to educate and prepare staff to meet client requirements. You will help transfer process knowledge and build capability through structured programs.

Responsibilities include developing curricula, conducting training needs analyses, creating content to reflect client updates, organizing cross- and up-skilling activities, and reporting progress to process owners.

Responsibilities

• Educate and prepare staff to deliver client requirements.
• Transfer process knowledge and related skills to production staff.
• Develop and improve the process-specific curriculum.
• Conduct training needs analyses and create content to meet client updates.
• Organize cross- and up-skill training.
• Provide reporting to process owners.

Job description

Position Overview

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners.