Senior ERP Accounting Support Engineer (Night Shift)

Oracle; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

On-site at Ayala Makati

Job summary

Oracle NetSuite in Manila seeks a customer support specialist to resolve post-sales inquiries and provide guidance on ERP usage. You will engage with global clients via phone and email, focusing on timely, high-quality service.

You will work night shifts in a hybrid setup at Ayala Makati, supporting continued customer success and collaboration with internal teams to address complex issues.

Qualifications

• Three or more years of experience in NetSuite support or similar ERP environments.
• Strong command of English with excellent written and spoken communication.
• Ability to work night shifts and in a hybrid setup in Manila.

Responsibilities

• Provide post-sales support to Oracle NetSuite customers via phone and email.
• Deliver resolutions and guidance; 70–80% of time on phone support.
• Collaborate with QA and Development to report issues and bugs.
• Be the primary contact for customers and assist internal Oracle staff.

Skills

Customer orientation

English communication

Problem solving

Night shift

Education

Bachelor's degree in Finance/Accounting

Tools

NetSuite ERP

Job description

Oracle NetSuite in Manila seeks a customer support specialist to resolve post-sales inquiries and provide guidance on ERP usage. You will engage with global clients via phone and email, focusing on timely, high-quality service.

You will work night shifts in a hybrid setup at Ayala Makati, supporting continued customer success and collaboration with internal teams to address complex issues.