ERP Accounting Support Engineer (Night Shift)

Oracle; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Oracle NetSuite in Manila seeks a dedicated Support professional to provide post‑sales help to global customers, resolving non‑technical inquiries by phone and email, and advising internal teams on escalated issues. You will be the first point of contact for customers and collaborate across departments to ensure rapid resolution.

As part of the NetSuite Customer Support team, you will handle technical questions related to ERP software, with night shifts and a hybrid work model in Ayala Makati.

Qualifications

• Bachelor’s degree in Finance, Accountancy, Banking, or related field.
• 3+ years NetSuite experience in support/implementation or equivalent.
• Alternative paths: 5+ years ERP/support or 7+ years finance/audit experience.
• Knowledge of accounting software (SAP, QuickBooks, JD Edwards, Xero) is an advantage.
• Strong GAAP knowledge and accounting principles.
• Excellent English communication skills and customer orientation.
• Willingness to work night shift and on-site weekly at Ayala Makati.

Responsibilities

• Provide technical support to Oracle global customers.
• Deliver resolutions via inbound/outbound calls and emails (phone 70–80% of time).
• Perform highly complex fixing and analysis.
• Collaborate with QA and Development to report issues and improve products.
• Be the first point of contact to deliver world‑class ERP support for Oracle NetSuite.

Skills

English communication

Customer orientation

Problem solving

Critical thinking

Education

Bachelor's degree in Finance / Accounting / Banking

CPA certification a plus

Experience with NetSuite or ERP systems

Experience in finance, accounting, or audit

Tools

SAP

QuickBooks

JD Edwards

Xero

Job description

Oracle NetSuite in Manila seeks a dedicated Support professional to provide post‑sales help to global customers, resolving non‑technical inquiries by phone and email, and advising internal teams on escalated issues. You will be the first point of contact for customers and collaborate across departments to ensure rapid resolution.

As part of the NetSuite Customer Support team, you will handle technical questions related to ERP software, with night shifts and a hybrid work model in Ayala Makati.