Senior Support Engineer – ERP Accounting

Oracle; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Oracle NetSuite in Manila seeks a dedicated Support professional to provide post‑sales help to global customers, resolving non‑technical inquiries by phone and email, and advising internal teams on escalated issues. You will be the first point of contact for customers and collaborate across departments to ensure rapid resolution.

As part of the NetSuite Customer Support team, you will handle technical questions related to ERP software, with night shifts and a hybrid work model in Ayala Makati.

Qualifications

• Bachelor’s degree in Finance, Accountancy, Banking, or related field.
• 3+ years NetSuite experience in support/implementation or equivalent.
• Alternative paths: 5+ years ERP/support or 7+ years finance/audit experience.
• Knowledge of accounting software (SAP, QuickBooks, JD Edwards, Xero) is an advantage.
• Strong GAAP knowledge and accounting principles.
• Excellent English communication skills and customer orientation.
• Willingness to work night shift and on-site weekly at Ayala Makati.

Responsibilities

• Provide technical support to Oracle global customers.
• Deliver resolutions via inbound/outbound calls and emails (phone 70–80% of time).
• Perform highly complex fixing and analysis.
• Collaborate with QA and Development to report issues and improve products.
• Be the first point of contact to deliver world‑class ERP support for Oracle NetSuite.

Skills

English communication

Customer orientation

Problem solving

Critical thinking

Education

Bachelor's degree in Finance / Accounting / Banking

CPA certification a plus

Experience with NetSuite or ERP systems

Experience in finance, accounting, or audit

Tools

SAP

QuickBooks

JD Edwards

Xero

Job description

Job Description

As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job Description

As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

• This is for a full‑time role for our NetSuite Customer Support team in Manila supporting global clients. It requires you to work on nightshift / graveyard hours but should also be flexible to work on different shifts depending on the business need. Work set up is hybrid at least twice in a week in our Ayala, Makati office
• You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
• Your primary task will include the following but not limited to:
• Provide technical support to Oracle global customers
• Deliver resolution through inbound and outbound phone calls and emails. Phone support will account for 70–80% of work time.
• Perform highly complex fixing and analysis
• Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
• In this role, you will be our customers’ first point of contact, responsible for delivering world‑class customer support experience to improve their use of Enterprise Resource Planning (ERP) software.
• As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues

Job Qualifications

• Bachelor’s degree or higher in Finance, Accountancy, Banking, or a related field.
• At least 3 years of NetSuite experience in a support or implementation role, or equivalent
• Candidates may also be considered with either:
• 5+ years experience in support or implementation of other ERP/accounting software, or
• 7+ years of demonstrated experience in finance, accounting, or audit practice
• Knowledge of accounting software e.g SAP, QuickBooks, JD Edwards, or Xero is an advantage.
• Strong understanding of GAAP and accounting principles.
• CPA certification is a plus.
• Excellent oral and written English communication skills.
• Strong customer orientation, problem‑solving, and critical thinking skills.
• Amenable to work on nightshift and work on site at least once a week in Ayala Makati

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.