Senior Energy Storage Tech Support Lead | Key Accounts

AlphaESS

Davao City

On-site

PHP 360,000 - 600,000

Full time

9 days ago

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Job summary

AlphaESS in Davao City seeks a technically skilled engineer to support installer clients in the Philippines, handling on-site visits and email communications. You will assist with system installation, commissioning, and operation & maintenance, while addressing product-related demands.

The role requires experience in energy storage, solar inverters, and strong English communication, with a focus on fast, reliable customer service and cross-department collaboration.

Qualifications

Bachelor’s degree in Electrical Engineering or related field.
Experience with energy storage or solar inverters is preferred.
Strong troubleshooting and customer support skills.

Responsibilities

Interface with installer clients in the Philippines, including key account groups and on-site visits.
Respond to customer requests and resolve technical issues.
Prepare fault analysis and improvement recommendations.
Create after-sales documentation and training materials.

Skills

Electrical engineering

Energy storage

Solar inverters

Troubleshooting

Customer support

English comms

Education

Bachelor's degree in Electrical Engineering

Related fields acceptable

Tools

Microsoft Excel

CRM systems

Job description

The role requires experience in energy storage, solar inverters, and strong English communication, with a focus on fast, reliable customer service and cross-department collaboration.

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