Technical Support Engineer (Solar & Energy Storage)

Skyscope Infinite Inc.; Naga; On-site; PHP 420,000 - 660,000; Full time

Job summary

Skyscope Infinite Inc. is seeking a Technical Support Engineer to provide after-sales technical support for energy storage products, including batteries, inverters, and related equipment.

The role involves troubleshooting, field technical support, and working closely with customers, distributors, and the sales team to ensure excellent service quality. You will perform remote and on-site support, deliver product training, handle warranty and repairs, prepare service documents, and ensure high

Qualifications

• Bachelor's degree in a related engineering field.
• At least 3 years in technical support, field service, or service engineering.
• Experience in solar, energy storage, PV, inverters, UPS, batteries preferred.
• Strong troubleshooting and diagnostic skills.
• Willingness to travel frequently.
• Proficient in English.

Responsibilities

• Provide remote and on-site technical support for customers, distributors and internal teams.
• Diagnose, troubleshoot, and resolve product-related technical issues.
• Conduct product installation support, commissioning, testing and maintenance when required.
• Deliver product and technical training to distributors, installers and business partners.
• Support the Sales Team during customer visits with technical presentations and demonstrations.
• Prepare technical documents, troubleshooting guides, reports and service documentation.
• Monitor product quality concerns and provide technical feedback to improve performance.
• Manage spare parts inventory and coordinate replacements or repairs.
• Handle warranty claims, repair activities, and returned products.
• Maintain good relationships with customers through timely and professional support.

Skills

Troubleshooting

Customer service

Technical training

Field service

English proficiency

Education

Bachelor's Degree in Electrical Engineering

Job description

Job Summary

We are looking for a Technical Support Engineer to provide after-sales technical support for energy storage products, including batteries, inverters, and related equipment. The role involves troubleshooting, product training, field technical support, and working closely with customers, distributors, and the sales team to ensure excellent service quality.

Key Responsibilities

• Provide remote and on-site technical support for customers, distributors, and internal teams.


• Diagnose, troubleshoot, and resolve product-related technical issues.


• Conduct product installation support, commissioning, testing, and maintenance when required.


• Deliver product and technical training to distributors, installers, and business partners.


• Support the Sales Team during customer visits by providing technical presentations and product demonstrations.


• Prepare technical documents, troubleshooting guides, reports, and service documentation.


• Monitor product quality concerns and provide technical feedback to improve product performance.


• Manage spare parts inventory and coordinate replacement or repair of defective products.


• Handle warranty claims, repair activities, and returned products.


• Maintain good relationships with customers by providing timely and professional technical support.

Qualifications

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.


• At least 3 years of experience in Technical Support, Field Service, After-Sales Support, or Service Engineering.


• Experience in solar energy, energy storage systems (ESS), photovoltaic (PV), inverters, UPS, batteries, electrical equipment, or related industries is highly preferred.


• Strong troubleshooting and diagnostic skills for electrical or electronic equipment.


• Comfortable conducting product demonstrations and technical training.


• Good communication and customer service skills.


• Willing to travel frequently for customer site visits and technical support.


• Proficient in English communication.


• Registered Electrical Engineer (REE), Registered Master Electrician (RME), or TESDA certification is an advantage but not required.