Home Energy Technical Support - Philippines

EcoFlow; Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

EcoFlow is seeking an experienced Technical Support Engineer for the Philippines to own end-to-end technical support for our residential energy storage solutions. You will be the local technical contact for customers, distributors, installers, and internal teams, guiding configurations, installations, and troubleshooting.

You will collaborate with sales, product, and R&D to gather market feedback and drive continuous product and service improvements, while training and documenting technical

Qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems, Automation, Energy Engineering, or a related technical field.
• At least 2 years of technical support, after-sales, or field service experience in residential energy storage, solar PV, or inverter products.
• Good understanding of residential energy storage systems, solar PV systems, inverters, batteries, and basic electrical principles.
• Strong troubleshooting, communication, and proble；.

Responsibilities

• Own the end-to-end technical support activities for the residential energy business in the Philippines, acting as the key local technical contact for customers, distributors, installers, and internal teams；
• Provide technical support for residential energy storage systems, including system configuration, installation guidance, troubleshooting, and after-sales support；
• Support and enable local distributors and installers through technical consultation, product guidance, and issue resolution；
• Prepare technical documents, training materials, and product presentations, and deliver remote or on-site technical training when needed；
• Work closely with the sales, product, and R&D teams to support customer projects, collect local market feedback, and drive continuous product and service improvement.

Skills

Technical support

Troubleshooting

Communication

English fluency

Travel readiness

Education

Bachelor’s degree in Electrical Engineering / Power Systems / Automation / Energy Engineering

Job description

The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.

EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.

OUR MISSION

To lead as a reliable and trusted energy companion for families and individuals around the world.

We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.

How It All Started

In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices.

Who are we?

We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.

We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let’s Power a New World！

• Own the end-to-end technical support activities for the residential energy business in the Philippines, acting as the key local technical contact for customers, distributors, installers, and internal teams；
• Provide technical support for residential energy storage systems, including system configuration, installation guidance, troubleshooting, and after-sales support；
• Support and enable local distributors and installers through technical consultation, product guidance, and issue resolution；
• Prepare technical documents, training materials, and product presentations, and deliver remote or on-site technical training when needed；
• Work closely with the sales, product, and R&D teams to support customer projects, collect local market feedback, and drive continuous product and service improvement.

Your profile includes:

• Bachelor’s degree in Electrical Engineering, Power Systems, Automation, Energy Engineering, or a related technical field；
• At least 2 years of technical support, after-sales, or field service experience in residential energy storage, solar PV, or inverter products；
• Good understanding of residential energy storage systems, solar PV systems, inverters, batteries, and basic electrical principles；
• Strong troubleshooting, communication, and proble；
• Fluent English is required. Mandarin proficiency is preferred due to frequent collaboration with China-based teams. Willingness to travel within the Philippines and other Southeast Asian markets when needed.