Senior Driver Operations Lead - Philippines Retention

Lalamove; Parañaque; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Lalamove Philippines is seeking a Senior Driver Operations Manager to grow and retain our driver supply in the Philippines. You will lead a team tasked with acquiring drivers, onboarding them efficiently, and building trust within our driver community.

The role requires a strong operations mindset, cross-functional collaboration, and a data-driven approach to optimize performance across a large network. The position is based in Paranaque, PITX and offers leadership opportunities.

Qualifications

• Degree holder with 8+ years of operational/leadership experience.
• Experience managing teams with 3+ direct reports.
• Experience in logistics/e-commerce fulfillment a plus.
• Strong written and spoken English communication.

Responsibilities

• Drive driver acquisition and onboarding to maintain an over-supplied driver pool.
• Lead community building, retention, training, and engagement of driver partners in the Philippines.
• Develop and enforce SOPs and policies to support driver activity and prevent issues.
• Monitor team performance and implement corrective actions to ensure service quality.
• Hire, onboard, and train driver operations team and oversee multi-function collaboration.
• Identify and implement process improvements to manage supply teams effectively.
• Provide strong leadership across a large driver community and cross-functional groups.
• Communicate clearly using structured frameworks and data-driven decisions.

Skills

Leadership

Team management

Data-driven decision making

Communication

Problem solving

Strategic planning

English proficiency

Education

Bachelor's degree

Tools

Mobile technologies

Web technologies

Job description

Lalamove Philippines is seeking a Senior Driver Operations Manager to grow and retain our driver supply in the Philippines. You will lead a team tasked with acquiring drivers, onboarding them efficiently, and building trust within our driver community.

The role requires a strong operations mindset, cross-functional collaboration, and a data-driven approach to optimize performance across a large network. The position is based in Paranaque, PITX and offers leadership opportunities.