Driver Operations & Engagement Specialist

Lalamove; Parañaque; On-site; PHP 360,000 - 600,000; Full time

Job summary

Lalamove is seeking a driver operations specialist in an on-site role in the Philippines to reactivate inactive drivers, collaborate with the Driver Support team, and address driver concerns promptly. You will identify deviations from standards and implement incentives to boost driver activity.

You will create reports, monitor the impact of initiatives, and contribute to a fast-paced logistics operation that values efficiency and reliability.

Qualifications

• Previous experience in operations, supply management, or reactivation roles preferred.
• Strong analytical skills with the ability to derive insights from data.
• Excellent communication skills for effective interaction with drivers and internal teams.
• Proven ability to work collaboratively in a fast-paced and dynamic environment.
• Familiarity with the ride-share or logistics industry is a plus.

Responsibilities

• Conduct regular call-outs to inactive drivers to encourage reactivation.
• Collaborate with the Driver Support team to address driver concerns and issues promptly.
• Identify and address any deviations from established standards or benchmarks.
• Implement strategies to optimize driver availability during peak demand hours.
• Create and maintain reports to track the success of driver initiatives.
• Implement Panamoroves or similar incentive programs to motivate and reward drivers.

Skills

Analytical skills

Communication skills

Teamwork

Job description

Lalamove is seeking a driver operations specialist in an on-site role in the Philippines to reactivate inactive drivers, collaborate with the Driver Support team, and address driver concerns promptly. You will identify deviations from standards and implement incentives to boost driver activity.

You will create reports, monitor the impact of initiatives, and contribute to a fast-paced logistics operation that values efficiency and reliability.