Senior Driver Operations Manager

Lalamove; Parañaque; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Lalamove Philippines is seeking a Senior Driver Operations Manager to grow and retain our driver supply in the Philippines. You will lead a team tasked with acquiring drivers, onboarding them efficiently, and building trust within our driver community.

The role requires a strong operations mindset, cross-functional collaboration, and a data-driven approach to optimize performance across a large network. The position is based in Paranaque, PITX and offers leadership opportunities.

Qualifications

• Degree holder with 8+ years of operational/leadership experience.
• Experience managing teams with 3+ direct reports.
• Experience in logistics/e-commerce fulfillment a plus.
• Strong written and spoken English communication.

Responsibilities

• Drive driver acquisition and onboarding to maintain an over-supplied driver pool.
• Lead community building, retention, training, and engagement of driver partners in the Philippines.
• Develop and enforce SOPs and policies to support driver activity and prevent issues.
• Monitor team performance and implement corrective actions to ensure service quality.
• Hire, onboard, and train driver operations team and oversee multi-function collaboration.
• Identify and implement process improvements to manage supply teams effectively.
• Provide strong leadership across a large driver community and cross-functional groups.
• Communicate clearly using structured frameworks and data-driven decisions.

Skills

Leadership

Team management

Data-driven decision making

Communication

Problem solving

Strategic planning

English proficiency

Education

Bachelor's degree

Tools

Mobile technologies

Web technologies

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the role: As a Senior Driver Operations Manager, you will be in charge of growing and retaining our supply for our Philippines operations. Quick wits, problem solving and a team first mentality will be critical to your success.

This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform.

• Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Philippines.
• Driver operations standards: Identify, build and enforce Standard Operating Procedures
  and Policies to support the activity and solve or prevent issues.
• Performance: Constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Team management: Hire, onboard and train a team of driver operations managers and associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Process improvement and standards: Identify, build and enforce standard operating procedures to manage the supply teams effectively
• Leadership skills to deal with a large and diverse Lalamove community.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data-driven to identify leverages and make the best decisions for the business in every situation.
• Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
• Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
• Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals
  Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
• Knowledge and understanding of mobile and web technologies
• Positive & open-minded, result-oriented with strong business acumen
• Good command of both written and spoken English
• Must be willing to work in the Paranaque Integrated Terminal Exchange (PITX)