Senior Customer Care Specialist — Digital Support

NTT DATA, Inc.; Quezon City; On-site; PHP 312,000 - 402,000; Full time

Job summary

NTT DATA, Inc. in Manila is seeking a Digital Customer Service Representative who will be the first point of contact, delivering courteous service and resolving customer inquiries with care.

The role requires strong written and spoken English, the ability to navigate systems, document interactions accurately, and maintain confidentiality while upholding company guidelines across shifts.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• English proficiency and strong written/spoken communication.
• Interactive customer service experience preferred.
• Experience in food/retail considered an asset.
• Ability to learn new skills quickly and apply concepts.
• Professional, empathetic and courteous conversational style.

Responsibilities

• Deliver first class service by accurately assessing customer needs and recommending solutions.
• Respond to inquiries and complaints with due care and professional attitude.
• Handle complex inquiries in a well-informed, accurate manner using provided resources.
• Document interactions accurately and update call history; notify third parties when required.
• Stay current on program and product information and comply with data privacy guidelines.
• Maintain confidentiality and adhere to company policies and procedures.

Skills

Customer service

English

Communication skills

Typing

PC proficiency

Problem solving

Conflict resolution

Job description

NTT DATA, Inc. in Manila is seeking a Digital Customer Service Representative who will be the first point of contact, delivering courteous service and resolving customer inquiries with care.

The role requires strong written and spoken English, the ability to navigate systems, document interactions accurately, and maintain confidentiality while upholding company guidelines across shifts.