Senior Desktop Support Technician: Advanced Endpoint Expert

iQor; Santa Rosa; On-site; PHP 201,000 - 335,000; Full time

Job summary

iQor is seeking an experienced desktop support technician in the Philippines to deliver advanced end-user support and troubleshooting with minimal supervision. The role covers hardware/software installations, system maintenance, and documentation to ensure high-quality service.

The successful candidate will demonstrate strong AD/OS management, imaging experience, and basic scripting. A high school diploma and relevant IT certifications are preferred, with ongoing training offered and a

Qualifications

• High school diploma required.
• Associate degree or relevant IT certifications (A+, MD-100/101) preferred.
• Ongoing technical training encouraged.

Responsibilities

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills

Desktop troubleshooting

Imaging/Endpoint config tools

Active Directory/OS management

Independent problem solving

Scripting basics

Communication & accountability

Pattern recognition for efficiency

Education

High school diploma

A+/MD-100/101 certifications

Tools

SCCM/MDT

Job description

iQor is seeking an experienced desktop support technician in the Philippines to deliver advanced end-user support and troubleshooting with minimal supervision. The role covers hardware/software installations, system maintenance, and documentation to ensure high-quality service.

The successful candidate will demonstrate strong AD/OS management, imaging experience, and basic scripting. A high school diploma and relevant IT certifications are preferred, with ongoing training offered and a