Desktop Technician III - #110256

iQor; Santa Rosa; On-site; PHP 201,000 - 335,000; Full time

Job summary

iQor is seeking an experienced desktop support technician in the Philippines to deliver advanced end-user support and troubleshooting with minimal supervision. The role covers hardware/software installations, system maintenance, and documentation to ensure high-quality service.

The successful candidate will demonstrate strong AD/OS management, imaging experience, and basic scripting. A high school diploma and relevant IT certifications are preferred, with ongoing training offered and a

Qualifications

• High school diploma required.
• Associate degree or relevant IT certifications (A+, MD-100/101) preferred.
• Ongoing technical training encouraged.

Responsibilities

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills

Desktop troubleshooting

Imaging/Endpoint config tools

Active Directory/OS management

Independent problem solving

Scripting basics

Communication & accountability

Pattern recognition for efficiency

Education

High school diploma

A+/MD-100/101 certifications

Tools

SCCM/MDT

Job description

Posted Date: 08/25/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

An experienced technician who independently delivers advanced desktop support, troubleshooting complex issues, and ensuring consistent, high-quality service with minimal supervision.

Responsibilities:

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills Requirements:

• Advanced troubleshooting in enterprise desktop environments.
• Experience with imaging and endpoint config tools (e.g., SCCM/MDT).
• Strong AD and OS management familiarity.
• Independent issue resolution, even in complex scenarios.
• Basic scripting knowledge is a plus.
• Excellent communication and accountability.
• Recognizes patterns and proposes efficiency improvements.

Education Requirements:

High school diploma required. Associate degree or relevant IT certifications (A+, MD-100/101) preferred. Ongoing technical training encouraged.

Physical Requirements:

• Occasionally exert up to 10 lbs. of force to push, pull, lift or move objects.
• Visual acuity required for screen-based tasks and data review.
• Ability to type and remain seated or standing for extended periods.
• May occasionally require bending or crawling to access hardware.
• Consistent attendance is a critical function of the role.