Client Delivery Associate Director

Q2 HR Solutions; Pasig; On-site; PHP 2,000,000 - 3,600,000; Full time

Job summary

Q2 HR Solutions in Ortigas, Pasig City seeks an Associate Director – Client Delivery who guides delivery managers and cross-functional teams to translate client priorities into coordinated execution, ensuring timely, scoped, and quality outcomes.

This role blends strategic oversight with hands-on leadership to shape how teams work, strengthen client relationships, and drive delivery improvements across multiple accounts while supporting growth and retention.

Qualifications

• 7–9 years of experience in client delivery, marketing operations, or project/program management.
• Experience leading distributed teams across locations/time zones.
• Strong stakeholder management, communication, and presentation skills.

Responsibilities

• Own delivery performance across assigned accounts and make day-to-day decisions within authority.
• Lead marketing programs and coordinate projects with multiple teams and workstreams.
• Plan resources and priorities with functional leaders to align capacity and resolve conflicts.
• Manage delivery risks, monitor health, and resolve issues to protect timelines and quality.
• Connect delivery with client goals and contribute insights to account growth discussions.
• Lead performance conversations with clients, presenting results and improvement plans.

Skills

Project management

Stakeholder management

Team leadership

Agile/Waterfall hybrid

Cross-functional collaboration

Education

PM/Program management certification (PMP/PMI-ACP/PRINCE2)

Job description

About the Role

Location: Ortigas, Pasig City

The Associate Director – Client Delivery leads the successful delivery of marketing programs across a portfolio of client accounts. You'll guide delivery managers and cross-functional teams, translate client priorities into coordinated execution, and ensure work meets agreed timelines, scope, and quality standards.

Combining strategic oversight with hands‑on leadership, this role gives you the opportunity to shape how teams work, strengthen client relationships, and improve delivery across multiple accounts.

What You’ll Do

• Own delivery performance. Oversee execution across assigned accounts, maintain consistent service standards, and make day‑to‑day delivery decisions within established authority.
• Lead marketing programs. Coordinate projects involving multiple teams and workstreams, managing dependencies, scope changes, and delivery schedules.
• Plan resources and priorities. Work with functional leaders to align team capacity, allocate resources, and resolve competing demands so projects stay on track.
• Manage delivery risks. Review account health, resource utilization, and quality indicators. Work with relevant teams to maintain accurate client health assessments, resolve issues, and resolve concerns when needed.
• Connect delivery with client goals. Partner with client relationship and success teams to align execution with business priorities, support retention, and contribute delivery insights to account growth discussions.
• Lead performance conversations. Present delivery results, recommendations, and improvement plans during client meetings, quarterly business reviews, and strategic discussions.
• Develop delivery leaders. Coach Delivery Managers and Coordinators in project execution, quality assurance, stakeholder communication, and sound escalation decisions.
• Improve ways of working. Strengthen account reviews, performance dashboards, and project retrospectives. Standardize effective practices to improve efficiency and help teams deliver consistently as operations scale.

What You’ll Bring

• 7–9 years of relevant experience in client delivery, marketing operations, or project and program management.
• A proven track record of managing delivery across multiple client accounts or large-scale client engagements.
• Strong command of project and program management approaches, such as Agile, Waterfall, or hybrid methodologies, applied to complex marketing initiatives.
• Experience leading distributed teams and coordinating work across functions, locations, and time zones.
• Strong stakeholder management, communication, and presentation skills, with the ability to resolve escalations and turn performance data into clear recommendations.
• Advanced proficiency in project management tools and reporting dashboards to monitor progress, manage risks, and support delivery decisions.

Preferred Qualification

Formal training or certification in project or program management, such as PMP, PMI-ACP, PRINCE2, or an equivalent qualification.

How Success Is Measured

• Consistent delivery quality, adherence to service-level agreements, and effective resolution of escalations.
• Strong client satisfaction and Net Promoter Score results.
• Delivery performance that contributes to client retention and growth in revenue from existing accounts.

Why Consider This Opportunity

• Take ownership of delivery decisions across a portfolio of client accounts and shape improvements that influence client outcomes.
• Develop delivery managers while working closely with client-facing leaders and teams across global functions.