Senior CX & AI Account Manager — APAC

Avaya Corporation; Philippines; Remote; PHP 5,729,000 - 8,275,000; Full time

Job summary

Avaya seeks a National Account Manager to drive APAC growth from a virtual home office in the Philippines. You will lead channel-driven sales, align with C-suite stakeholders, and accelerate migrations toward AI-enabled CX solutions.

The role centers on protecting the core voice business while expanding into AI, cloud, and orchestration opportunities. You will shape strategies with senior executives, justify migrations, and ensure compliance with financial security standards as you guide

Qualifications

• 5+ years of CCaaS/CX/UCaaS sales experience with strong preference for channel-partner selling
• Proven ability to manage complex legacy-to-cloud migrations and drive transformation
• Exceptional communication, presentation, and whiteboarding skills with C‑level audiences
• History of surpassing sales targets and growing global accounts

Responsibilities

• Own the narrative to drive sales results with customers and prospects through channel partners
• Protect core voice business while expanding into AI, Cloud, and Orchestration territories
• Lead executive discussions on TCO/ROI and business justification for migrations
• Develop transition strategies for migrating from legacy environments to modern CX platforms
• Demonstrate Avaya Infinity Architecture and Agentic AI through high-level business discovery
• Partner with engineering to deliver product demos and PoCs showcasing integrations with core banking apps

Skills

CCaaS sales

Channel partners

Executive presence

Strategic sales

Education

Master's degree preferred

Job description

Avaya seeks a National Account Manager to drive APAC growth from a virtual home office in the Philippines. You will lead channel-driven sales, align with C-suite stakeholders, and accelerate migrations toward AI-enabled CX solutions.

The role centers on protecting the core voice business while expanding into AI, cloud, and orchestration opportunities. You will shape strategies with senior executives, justify migrations, and ensure compliance with financial security standards as you guide