Senior Customer Success Operations Analyst

Acquire Intelligence; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Acquire Intelligence, a global outsourcer, is seeking an analytics-focused professional to drive Customer Success Operations insights from data. You will partner with CS leadership to improve processes and retention.

You will lead cross-functional projects, develop dashboards, and ensure timely delivery by managing plans, risks, and dependencies. Strong communication is essential to translate complex analyses into actionable guidance for end users.

Qualifications

• 5+ years in analytics / business operations / finance / consulting; SaaS is a bonus.
• Bachelor’s degree in business, information systems, or related field.
• Experience with CRM platforms and Gainsight.
• Experience coordinating cross-functional projects in operations or CS.
• Strong written and verbal communication; ability to translate changes for end users.
• Comfort in fast-paced environment with evolving priorities.

Responsibilities

• Analyze customer data to deliver actionable insights for Customer Success.
• Lead or coordinate cross-functional projects for CS operations processes, systems and enablement.
• Develop and maintain project plans, timelines, status updates, and action-item tracking.
• Identify risks and escalates issues to support timely delivery.
• Build dashboards and reports on key business metrics and challenges.

Skills

Data analysis

Project management

Cross-functional coordination

CRM systems

Dashboards

Gainsight

Education

Bachelor's degree in business / related field

Tools

Gainsight

SharePoint

Power BI

Job description

Acquire Intelligence, a global outsourcer, is seeking an analytics-focused professional to drive Customer Success Operations insights from data. You will partner with CS leadership to improve processes and retention.

You will lead cross-functional projects, develop dashboards, and ensure timely delivery by managing plans, risks, and dependencies. Strong communication is essential to translate complex analyses into actionable guidance for end users.