Senior Success Engineer & Team Leader

Acquire Intelligence; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Acquire Intelligence is seeking a Dedicated Success Engineer leader to guide strategic customer accounts, build trusted advisor relationships, and drive platform adoption. You will coordinate with support, product, and services teams to ensure successful outcomes and value realization.

The role emphasizes coaching, onboarding, and ongoing development of the DSE team, with a focus on customer-first delivery and proactive problem resolution.

Qualifications

• Proven ability to drive customer success outcomes and value realization.
• Strong leadership and coaching skills for high-performing teams.
• Experience coordinating cross-functional groups across support, product, and engineering.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Serve as the designated success leader for strategic customer accounts.
• Develop trusted advisor relationships with customer stakeholders.
• Conduct regular business reviews, planning sessions, and reviews.
• Drive platform adoption, optimization, and outcome realization.
• Provide proactive recommendations to improve customer outcomes.
• Coordinate with support, product, services, and customer success teams.
• Coach and mentor DSEs; onboard and enable new hires.
• Lead weekly 1-to-1 sessions and ensure process consistency.
• Support escalations and collaborate on cross-functional delivery.
• Contribute to playbooks, onboarding materials, and guidelines.

Skills

Customer success

Leadership

Mentoring

Stakeholder Mgmt

Cross-functional

Escalation mgmt

Job description

Acquire Intelligence is seeking a Dedicated Success Engineer leader to guide strategic customer accounts, build trusted advisor relationships, and drive platform adoption. You will coordinate with support, product, and services teams to ensure successful outcomes and value realization.

The role emphasizes coaching, onboarding, and ongoing development of the DSE team, with a focus on customer-first delivery and proactive problem resolution.