CS Operations Analytics Lead - Data-Driven Insights

Acquire Intelligence; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Acquire Intelligence is seeking a Senior Analytics / Customer Success Operations professional to translate data into actionable insights for the Customer Success leadership team. You will work with data on health, risk, and retention metrics to drive strategic recommendations.

The role involves leading cross-functional projects, maintaining project plans and dashboards, and partnering with Finance, Sales Operations, and Professional Services to improve processes and scale operations.

Qualifications

• 5+ years in analytics / business operations / finance / consulting (SaaS a bonus).
• Bachelor's degree in business, information systems, communications, or related field or equivalent practical experience.
• Experience with CRM platforms, Gainsight, SharePoint or similar systems.

Responsibilities

• Leverage data to create analyses on customer data to inform insights and recommendations for Customer Success leadership.
• Lead or coordinate cross-functional projects related to Customer Success Operations processes, systems, and enablement.
• Develop and maintain project plans, timelines, status updates, and action-item tracking for operational initiatives.
• Identify risks, blockers, and dependencies; escalate issues to support timely delivery.
• Analyze and evaluate impact of key initiatives; surface insights and opportunities for the business.
• Build and communicate reporting, dashboards, and analyses on key business metrics and challenges.
• Partner with CS leadership to develop scalable strategies to improve processes and systems for retention and health goals.
• Understand how Success Management correlates to Gross Retention across products and customers.
• Collaborate with Finance, Sales Operations, and Professional Services across disciplines.

Skills

Analytics

Project coordination

Communication

Detail-oriented

Fast-paced environment

Education

Bachelor's degree (business, information systems, communications, or related)

Tools

Gainsight

SharePoint

CRM platforms

Job description

Acquire Intelligence is seeking a Senior Analytics / Customer Success Operations professional to translate data into actionable insights for the Customer Success leadership team. You will work with data on health, risk, and retention metrics to drive strategic recommendations.

The role involves leading cross-functional projects, maintaining project plans and dashboards, and partnering with Finance, Sales Operations, and Professional Services to improve processes and scale operations.