Global Contact Center Ops Lead & Growth Driver

Acquire Intelligence; Taguig; On-site; PHP 700,000 - 1,500,000; Full time

Job summary

Acquire Intelligence is seeking an Operations Manager to oversee multi-account delivery, drive SLAs, and grow revenue. You will own client relationships, manage P&L inputs, and build a capable team of Team Leaders and agents.

This role blends contact center discipline with a sales mindset, leading performance reviews, coaching, recruitment, and reporting. You will partner with senior leadership to optimize campaigns and scale with account growth.

Qualifications

• Experience delivering multi-account contact center operations.
• Ability to manage P&L inputs and drive margin.
• Proven leadership and coaching skills.

Responsibilities

• Oversee day-to-day delivery across multiple accounts.
• Achieve SLAs and KPIs for each account.
• Own client relationships and run weekly/monthly reviews.
• Lead recruitment, performance management and coaching.

Skills

Operations management

Sales leadership

Team leadership

Client management

Forecasting & scheduling

Tools

WFM tools

Job description

Acquire Intelligence is seeking an Operations Manager to oversee multi-account delivery, drive SLAs, and grow revenue. You will own client relationships, manage P&L inputs, and build a capable team of Team Leaders and agents.

This role blends contact center discipline with a sales mindset, leading performance reviews, coaching, recruitment, and reporting. You will partner with senior leadership to optimize campaigns and scale with account growth.