Senior Customer Success Manager - EU (Remote CET)

RemotePass; Philippines; On-site; PHP 5,643,000 - 8,150,000; Full time

Benefits offered by this job

Global team

Collaborative environment

Professional growth

Competitive compensation

Job summary

RemotePass is seeking a Senior Customer Success Manager to build lasting relationships with our European customers. This remote role accepts applicants worldwide and requires CET hours to align with Europe-based clients.

You will guide onboarding, manage renewals, and drive expansion while collaborating with Sales, Operations, Product, and Engineering. You will act as a strategic advisor, turning customer insights into product improvements and growth opportunities, ensuring high retention and

Qualifications

• 5+ years of experience in a Customer Success, Account Management, or related role—ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
• Proven experience owning the full client lifecycle (onboarding through renewal and expansion).
• Exceptional interpersonal and communication skills.
• Analytical mindset with the ability to gather insights from data.

Responsibilities

• Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass
• Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals
• Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues
• Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth
• Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development
• Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services
• Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives
• Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services

Job description

RemotePass is seeking a Senior Customer Success Manager to build lasting relationships with our European customers. This remote role accepts applicants worldwide and requires CET hours to align with Europe-based clients.

You will guide onboarding, manage renewals, and drive expansion while collaborating with Sales, Operations, Product, and Engineering. You will act as a strategic advisor, turning customer insights into product improvements and growth opportunities, ensuring high retention and