Senior Customer Service Specialist — Flexible Hours

Recruitify_HR; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Recruitify_HR in Manila, Philippines is seeking an experienced customer service professional to join our team. You will deliver outstanding support via phone, email, and chat, resolve inquiries promptly, and educate customers about our products and services.

The ideal candidate has 5–8 years in customer service, a bachelor’s degree, excellent communication, and a customer-centric mindset; you’ll thrive in a fast-paced environment with flexible hours.

Qualifications

• Bachelor’s degree required.
• 5–8 years of experience in customer service.
• Excellent communication and interpersonal skills required.
• Ability to handle customer complaints and provide effective solutions.
• Strong problem-solving skills and a customer-centric mindset.
• Fast-paced environment with flexible hours.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Educate customers about products and services available to them.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and improve processes.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR in Manila, Philippines is seeking an experienced customer service professional to join our team. You will deliver outstanding support via phone, email, and chat, resolve inquiries promptly, and educate customers about our products and services.

The ideal candidate has 5–8 years in customer service, a bachelor’s degree, excellent communication, and a customer-centric mindset; you’ll thrive in a fast-paced environment with flexible hours.