Senior Customer Service Expert

Qualfon; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Qualfon Manila is hiring an Experienced Customer Service Representative to handle call, email, and chat support from the Manila site. The role focuses on resolving product or service problems, guiding customers through resolutions, and documenting interactions with care and accuracy.

You will work with supervisors to resolve issues promptly, maintain professionalism, and adhere to client guidelines and policies.

Qualifications

• Senior High School graduate or equivalent required.
• 6 months to 1 year call center experience preferred.
• Good verbal and written communication skills.
• Basic knowledge of computer navigation and MS Office.

Responsibilities

• Handle calls, emails, and chats with customers.
• Resolve product or service problems by understanding customer issues.
• Explain resolutions and answer questions about products/services.
• Troubleshoot technical issues using available tools.
• Process customer orders and purchases.
• Escalate issues to appropriate departments for faster resolution.
• Maintain accurate customer records in the client database.

Skills

Customer Service Orientation

Active listening

Problem-solving

Effective communication

Teamwork

Technology skills

Education

Senior High School or equivalent

Tools

MS Office

Basic computer navigation

Job description

Qualfon Manila is hiring an Experienced Customer Service Representative to handle call, email, and chat support from the Manila site. The role focuses on resolving product or service problems, guiding customers through resolutions, and documenting interactions with care and accuracy.

You will work with supervisors to resolve issues promptly, maintain professionalism, and adhere to client guidelines and policies.