Telco Training Pro - Elevate Call Center Expertise

Teleperformance; Makati; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

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Job summary

Teleperformance is seeking an experienced trainer for our fast-paced contact centre in Manila. The role focuses on designing and delivering engaging training for telecom product knowledge, service offerings, and industry practices.

You will leverage diverse instructional methods and LMS tools to support trainee growth and performance. The ideal candidate demonstrates exceptional communication, strong organizational skills, and a patient coaching style to develop others and ensure consistent

Qualifications

• Minimum proven experience as a trainer or instructor in a call centre or customer service setting.
• Strong knowledge of telecommunications products, services and industry practices.
• Excellent communication and presentation skills for diverse audiences.
• Ability to design and develop training content using various instructional methods.
• Strong organizational and time management skills for multiple programmes.
• Proficiency with learning management systems (LMS) and training technology.
• Outstanding interpersonal skills with a patient, supportive coaching approach.
• Ability to assess performance objectively and provide constructive feedback.
• Strong analytical skills and attention to documenting training records.
• Adaptability in a fast-paced contact centre environment.
• Bachelor's degree or higher in education/training or related field (preferred).
• Certification in training/ development or instructional design (advantageous).

Job description

Teleperformance is seeking an experienced trainer for our fast-paced contact centre in Manila. The role focuses on designing and delivering engaging training for telecom product knowledge, service offerings, and industry practices.

You will leverage diverse instructional methods and LMS tools to support trainee growth and performance. The ideal candidate demonstrates exceptional communication, strong organizational skills, and a patient coaching style to develop others and ensure consistent