Senior Customer Experience & Service Delivery Lead

Accenture PLC; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Accenture PLC in Quezon City, Philippines is seeking a Customer Service Senior Analyst for a return-to-office role. The candidate will lead service delivery efforts, supervise teams, and ensure exceptional user support across chat and email channels.

Emphasis is on customer experience, privacy, and collaborative problem solving in a fast-paced environment. The role requires at least 3 years in service delivery, 1-year supervisory experience, and a customer-service mindset.

Qualifications

• Team Lead profile.
• At least 3 years’ relevant experience in Service Delivery.
• Domain: Customer Service/ Chat Email customer service.
• At least 1-year supervisory experience.

Responsibilities

• Customer Service Mindset: maintain a customer-first approach in all interactions and resolve issues efficiently.
• Communication Skills: excel in written and verbal communication and explain complex concepts clearly.
• Problem Solving Skills: identify problems quickly and provide effective solutions.
• Confidential and Data Privacy: respect user privacy and handle sensitive information per laws and policies.
• Others: project rotation schedule and team location clearly communicated.

Skills

Team Lead

Service Delivery

Customer Service

Supervisory

Job description

Accenture PLC in Quezon City, Philippines is seeking a Customer Service Senior Analyst for a return-to-office role. The candidate will lead service delivery efforts, supervise teams, and ensure exceptional user support across chat and email channels.

Emphasis is on customer experience, privacy, and collaborative problem solving in a fast-paced environment. The role requires at least 3 years in service delivery, 1-year supervisory experience, and a customer-service mindset.