Quality & Customer Experience Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Auditing Analyst to join our team in Quezon City. This role requires a customer-service mindset and a commitment to safeguarding privacy while delivering accurate support to end users.

The position follows a Return to Office setup with rotation and shift considerations. The ideal candidate has at least 2 years of relevant experience in Customer Service or chat/email support, with strong communication and problem-solving skills, and a keen eye for

Qualifications

• Must have legal right to work in the Philippines.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Respect user privacy and data confidentiality.

Responsibilities

• Demonstrate a customer-service mindset and resolve user issues efficiently.
• Contribute to positive customer experience through clear communication.
• Maintain privacy and confidentiality of sensitive information.

Skills

QA profile

2 years experience

Customer Service

Job description

Accenture in the Philippines is seeking a Quality Auditing Analyst to join our team in Quezon City. This role requires a customer-service mindset and a commitment to safeguarding privacy while delivering accurate support to end users.

The position follows a Return to Office setup with rotation and shift considerations. The ideal candidate has at least 2 years of relevant experience in Customer Service or chat/email support, with strong communication and problem-solving skills, and a keen eye for