Senior Customer Service Analyst Team Lead, Service Delivery

Accenture in the Philippines; Quezon City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Sr Analyst for an on-site role at Quezon Cyberpark Tower 3, Quezon City. The position requires a strong customer-first mindset and excellent communication skills to resolve issues effectively.

Responsibilities include handling customer inquiries via chat and email, ensuring timely resolutions, strict data privacy, and adherence to rotation schedules. Supervisory experience and a proven service-delivery track are preferred.

Qualifications

• 3+ years in Service Delivery
• Domain: Customer Service/ Chat Email
• At least 1 year supervisory experience

Responsibilities

• Maintain a customer-first approach in all interactions to ensure a positive experience.
• Demonstrate excellent written and verbal communication; listen to understand issues before offering solutions.
• Protect confidentiality and data privacy in all customer interactions.
• Adhere to rotation shift schedule and team location at Quezon Cyberpark Tower 3.

Skills

Customer Service

Communication

Problem Solving

Data Privacy

Team Lead profile

Supervisory Experience

Job description

Accenture in the Philippines is seeking a Customer Service Sr Analyst for an on-site role at Quezon Cyberpark Tower 3, Quezon City. The position requires a strong customer-first mindset and excellent communication skills to resolve issues effectively.

Responsibilities include handling customer inquiries via chat and email, ensuring timely resolutions, strict data privacy, and adherence to rotation schedules. Supervisory experience and a proven service-delivery track are preferred.