Senior Customer Care & Order Logistics Specialist

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 350,000 - 520,000; Full time

Job summary

Emerson Electric (Asia) Limited - ROHQ is seeking a Specialist II, Customer Care Administration to join our Sales Order Management and Customer Care team in Metro Manila. You will manage orders from factory PO through delivery and billing, coordinating with suppliers to expedite shipments and ensuring compliance with contractual requirements.

You will prepare invoices, support document control, and verify order data for accurate billing.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• At least 1 year of relevant work experience in Customer Service, Sales, Order Administration, or PO processing.
• Strong interpersonal and communication skills with customer service orientation.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
• Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
• Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
• Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Skills

Customer service

Order administration

PO processing

Microsoft Office

Education

Bachelor’s degree in Business/Logistics

Tools

SAP/Oracle

Job description

Emerson Electric (Asia) Limited - ROHQ is seeking a Specialist II, Customer Care Administration to join our Sales Order Management and Customer Care team in Metro Manila. You will manage orders from factory PO through delivery and billing, coordinating with suppliers to expedite shipments and ensuring compliance with contractual requirements.

You will prepare invoices, support document control, and verify order data for accurate billing.