Sales Order Management

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 391,000 - 614,000; Full time

Job summary

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong City, Philippines, is seeking a Specialist I SalesOrder Management to join a high-performing, customer-focused Order Management team. You will provide order status, pricing, delivery, and parts information to support Emerson partners and end customers.

This role emphasizes accuracy, proactive problem-solving, and strong collaboration with factory personnel, Inside Sales, and Customer Support to ensure on-time delivery and accurate order

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 3 years of experience in documentation management, data entry or data administration support.
• Proficiency in MS Office Applications (Outlook, Excel).
• Knowledge of ORACLE, FileNet, eDocs, SharePoint.
• Understanding of the quote-to-cash process.

Responsibilities

• Receive, enter, and process orders into the Business System.
• Responds to general inquiries and identifies escalation needs.
• Coordinate with factory personnel, Inside Sales and Customer Support.
• Notify customer of promised delivery date and provide shipment confirmation.
• Update order and quote records and status in the Business System.

Skills

Drive for results

Analytical skills

Communication skills

Interpersonal collaboration

Education

Bachelor’s degree

Tools

ORACLE

FileNet

eDocs

SharePoint

MS Outlook

MS Excel

Job description

If you are a Specialist I SalesOrder Management professional looking for an opportunity to grow your career, this gives you the chance to be a key member of a high-performing, dynamic, and customer focused Order Management team. In this capacity, you will have the opportunity to make a difference by providing excellent customer service to our partners and Emerson end customers.

In this capacity, you will provide order status, product pricing, delivery, and parts information to seamlessly serve our customers as well. This gives you a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, join our team in Mandaluyong City, Philippines!

In this role, you will:

• Receive, enter, and process orders into the Business System

• Responds to general inquiries and requests received from mailbox and identify need for escalations.

• Coordinate with factory personnel, representatives, Inside Sales and Customer Support

• Notify customer of promise delivery date and provide shipment confirmation to customers

• Update order and quote records and status in Business System

Who you are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. With excellent analytical and quantitative skills, you can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. With good communication skills, you can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For this role, you will need:

• Bachelor’s degree in any 4-year course

• At least 3years of experience related to documentation management, data entry and/or data administration support or function

• Knowledge of MS Office Applications like MS Outlook and Excel

• Applicable business processes & System tools – (ORACLE, FileNet, eDocs, SharePoint)

• General understanding of the quote-to-cash process

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.