Customer Care & Order Excellence Specialist II

City of Shakopee, MN; Hinoba-an; On-site; PHP 279,000 - 480,000; Full time

Job summary

Emerson seeks a Specialist II, Customer Care Administration to join our Sales Order Management and Customer Care team. You will manage customer order execution from factory PO to delivery and billing, coordinating with suppliers and internal teams to meet contractual obligations.

The role requires a Bachelor’s degree in Business or related field, at least 1 year in customer service or order processing, strong communication, and proficiency with Microsoft Office. SAP/Oracle knowledge is a plus.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• At least 1 year of relevant work experience in Customer Service, Sales, Order Administration, or PO processing.
• Strong interpersonal and communication skills and customer service oriented.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Responsibilities

• Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
• Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
• Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
• Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Skills

Customer service

Order administration

Data entry

Communication

Education

Bachelor’s degree in Business or related

Tools

SAP/Oracle

Microsoft Office

Job description

Emerson seeks a Specialist II, Customer Care Administration to join our Sales Order Management and Customer Care team. You will manage customer order execution from factory PO to delivery and billing, coordinating with suppliers and internal teams to meet contractual obligations.

The role requires a Bachelor’s degree in Business or related field, at least 1 year in customer service or order processing, strong communication, and proficiency with Microsoft Office. SAP/Oracle knowledge is a plus.