Senior CSR: Onsite Sales Support & Customer Experience

On Spot Global Corporation; Angeles; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Paid time off

Growth opportunities

Training programs and certifications

Job summary

A growing customer-focused company in Pampanga seeks a dedicated Senior Customer Service Representative to deliver exceptional customer experiences. Responsibilities include managing order processes, handling presale inquiries, and driving sales conversions. Ideal candidates have a Bachelor’s degree and at least 3 years of experience in customer service or BPO settings. Competitive benefits and opportunities for professional growth are offered.

Qualifications

• Minimum 3 years of experience in the customer service industry and BPO setting.
• Proficiency in using customer service software.
• Strong ability to handle product inquiries and address customer concerns.

Responsibilities

• Handle presale inquiries and order-related operations through calls and emails.
• Manage order processes from initiation to completion.
• Engage with customers to recommend products and drive conversions.

Skills

Handling product inquiries

Customer communication skills

Sales engagement

Detail-oriented in order processes

Team collaboration

Education

Bachelor’s degree in any field

Tools

Customer service software

Job description

A growing customer-focused company in Pampanga seeks a dedicated Senior Customer Service Representative to deliver exceptional customer experiences. Responsibilities include managing order processes, handling presale inquiries, and driving sales conversions. Ideal candidates have a Bachelor’s degree and at least 3 years of experience in customer service or BPO settings. Competitive benefits and opportunities for professional growth are offered.