Apply Today: Onsite Travel CSR at TTEC Cainta | Up to ₱27K

TTEC; Cainta; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC is hiring a Sr. Customer Service Representative to work onsite in Cainta, Philippines. You will help customers by providing product and service information, resolving concerns, and guiding them to the best solutions.

In a typical day you will handle inquiries via voice, email or chat, maintain customer records, and participate in ongoing training to deliver outstanding service. A strong command of English and digital proficiency are essential.

Qualifications

• Completed senior high school or at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret and clearly explain products and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email, or chat.
• Respond to inquiries with active listening and identify opportunities for upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

English communication

Customer service

Digital skills

Education

Senior high school or second-year college

Tools

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat

• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services

• Open and maintain customer accounts and information

• Resolve technical issues with patience and understanding

• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college

• At least 6 months of BPO Experience is preferred but not required.

• Requires a strong verbal and written English communication skills

• Digital proficiency, including ability to navigate multiple systems and tools.

• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.tcec.com/for more information.