Senior CSR Associate — Customer Care & Support Pro

Recruitify_HR; Davao del Sur; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A recruitment firm in Davao del Sur is seeking a CSR Associate to provide exceptional customer service and support. Applicants should possess a Bachelor's degree and 5-8 years of customer service experience. Responsibilities include resolving inquiries, maintaining product knowledge, and collaborating with team members. The position offers a salary up to 35K PHP along with employee recognition, health insurance, and a performance bonus.

Qualifications

• 5–8 years of experience in a customer service role.
• Ability to work under pressure with a positive attitude.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints effectively and efficiently.
• Maintain a high level of knowledge about the company's products and services.
• Document customer interactions in the CRM system accurately.
• Collaborate with team members to achieve performance targets and enhance service quality.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

A recruitment firm in Davao del Sur is seeking a CSR Associate to provide exceptional customer service and support. Applicants should possess a Bachelor's degree and 5-8 years of customer service experience. Responsibilities include resolving inquiries, maintaining product knowledge, and collaborating with team members. The position offers a salary up to 35K PHP along with employee recognition, health insurance, and a performance bonus.