Senior Credit Operations Leader AVP KPI-Driven

JPMorgan Chase & Co.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorgan Chase & Co. in Manila invites applicants for a Credit Support Manager II (AVP) to lead a fast-paced credit support team. You will be accountable for turnaround time and accuracy, while mentoring staff and aligning performance with business targets.

Key responsibilities include capacity planning across multiple projects, enforcing procedures, escalating risks, and presenting KPI data to senior leaders. The role demands strong communication and a proactive approach to process improvement.

Qualifications

• Bachelor's or Master's degree with 9 years post-qualification experience or graduate with minimum 12 years of work experience in a financial institution.
• Strong knowledge of banking products such as Client Onboarding, Know Your Customer, Credit, Loan operations, Underwriting or Investment Banking knowledge.
• Manage a large team of professionals and provide regular coaching sessions and feedback and be responsible for their career progression.
• High proficiency in Time Management with ability to prioritize multiple tasks and work under pressure in a deadline oriented environment.
• High efficiency in communicating effectively to multiple levels of management, both written and verbal.
• Strong ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business.
• Strong ability to accurately and quickly resolve client service issues while providing world class service to internal and external clients.

Responsibilities

• Meet & exceed the turnaround time and accuracy rate as per the specified target.
• Manage individual and team performance standards to achieve and exceed business expectations and manage people working within the team and mentor / coach the resources to achieve their career goals.
• Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations.
• Maintain and comply with applicable procedures, policies and contractual obligations as they pertain to the process.
• Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment.
• Prepare KPIs, KRIs, and publish the data on a regular basis to Senior Leaders. Present the data to the Management.
• Overall responsibility for the quality control of the process. Analyze risks and proactively identify the root cause of issues

Skills

Time management

Communication

Leadership / coaching

Project management

Risk & compliance collaboration

Attention to detail

Education

Bachelor's or Master's degree

Job description

JPMorgan Chase & Co. in Manila invites applicants for a Credit Support Manager II (AVP) to lead a fast-paced credit support team. You will be accountable for turnaround time and accuracy, while mentoring staff and aligning performance with business targets.

Key responsibilities include capacity planning across multiple projects, enforcing procedures, escalating risks, and presenting KPI data to senior leaders. The role demands strong communication and a proactive approach to process improvement.