Credit Support Manager II AVP

JPMorganChase; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Credit Support Manager II (AVP) to lead a high‑performing team in a fast‑paced credit operations environment. You will drive turnaround times, ensure accuracy, coach staff, and manage resources across multiple projects.

The role requires deep knowledge of banking products, strong leadership, and the ability to present KPIs to senior management. You will partner with risk, audit, and compliance to achieve organizational objectives while delivering

Qualifications

• Bachelor's or Master's degree in a relevant field or equivalent experience.
• Extensive experience in banking operations, onboarding, and risk management.
• Proven ability to lead large teams and coach staff to meet targets.

Responsibilities

• Meet and exceed turnaround time and accuracy targets.
• Lead and mentor team to achieve business goals and career development.
• Manage resources and capacity across multiple projects with optimal utilization.

Skills

People management

Time management

Risk awareness

Customer service

Communication skills

Coaching and mentoring

Education

Bachelor's or Master's Degree

Job description

Job Description:

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As a Credit Support Manager II (AVP) within the credit support team, you will meet and exceed the turn around time and accuracy rate as per the specified target.

Job responsibilities:

• Meet & exceed the turn around time and accuracy rate as per the specified target. Have an eye for details
• Manage individual and team performance standards to achieve and exceed business expectations and manage people working within the team and mentor / coach the resources to achieve their career goals
• Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations
• Maintain and comply with applicable procedures, policies and contractual obligations as they pertain to the process
• Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment
• Prepare KPIs, KRIs, and publish the data on a regular basis to Senior Leaders. Present the data to the Management
• Overall responsibility for the quality control of the process. Analyze risks and proactively identify the root cause of issues
  

Required qualifications, skills, and capabilities:

• Bachelors or Master’s Degree with 9 years of post-qualification experience or Graduate with Minimum of 12 years of work experience in a financial institution or should have done Project Management.
• Sufficient experience and strong working knowledge of various aspects of banking products such as, Client Onboarding, Know Your Customer, Credit, Loan operations, Underwriting or Investment Banking knowledge
• Manage a large team of professionals and provide regular coaching sessions and feedback and be responsible for their career progression
• High proficiency in Time Management with ability to prioritize multiple tasks and work under pressure in a deadline oriented environment.
• High efficiency in communicating effectively to multiple levels of management, both written and verbal
• Strong ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
• Strong ability to accurately and quickly resolve client service issues while providing world class service to internal and external clients

Preferred qualifications, skills, and capabilities:

• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
• Adapts to a changing environment, monitor progress and timely deliver the results. Enthusiastic, self-motivated and effective under pressure.
• Proven ability to support execution of deliverables / projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability. Lead by initiative and out of the box thinking to address complex business issues.
• Project management experience, including identifying steps needed to complete project, executing major milestones, summarizing findings, and presenting to senior management. Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.