Credit Operations AVP: Lead Turnaround & Quality

JPMorganChase; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Credit Support Manager II (AVP) to lead a high‑performing team in a fast‑paced credit operations environment. You will drive turnaround times, ensure accuracy, coach staff, and manage resources across multiple projects.

The role requires deep knowledge of banking products, strong leadership, and the ability to present KPIs to senior management. You will partner with risk, audit, and compliance to achieve organizational objectives while delivering

Qualifications

• Bachelor's or Master's degree in a relevant field or equivalent experience.
• Extensive experience in banking operations, onboarding, and risk management.
• Proven ability to lead large teams and coach staff to meet targets.

Responsibilities

• Meet and exceed turnaround time and accuracy targets.
• Lead and mentor team to achieve business goals and career development.
• Manage resources and capacity across multiple projects with optimal utilization.

Skills

People management

Time management

Risk awareness

Customer service

Communication skills

Coaching and mentoring

Education

Bachelor's or Master's Degree

Job description

JPMorganChase in the Philippines seeks a Credit Support Manager II (AVP) to lead a high‑performing team in a fast‑paced credit operations environment. You will drive turnaround times, ensure accuracy, coach staff, and manage resources across multiple projects.

The role requires deep knowledge of banking products, strong leadership, and the ability to present KPIs to senior management. You will partner with risk, audit, and compliance to achieve organizational objectives while delivering