Credit Support Manager II - Lead Credit Ops & Risk

Aumni; Metro Manila; On-site; PHP 2,000,000 - 4,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Credit Support Manager II (AVP) to lead the credit support team, drive turnaround time and accuracy targets, and mentor professionals across projects.

The role emphasizes risk-aware decision making, stakeholder communication, and continuous process improvement in a dynamic financial environment. The position requires extensive banking experience, strong leadership, and the ability to manage multiple priorities while delivering world-class service to clients

Qualifications

• Bachelor's or Master's Degree with 9 years of post-qualification experience or graduate with minimum 12 years in a financial institution or project management.
• Experience in banking products such as client onboarding, Know Your Customer, credit, loan operations, underwriting or investment banking knowledge.
• Proven ability to coach and manage large teams, and develop staff career progression.
• Strong time management, prioritization under pressure, and clear written/verbal communication with multiple management levels.
• Ability to identify process improvements and resolve client service issues with world-class service.

Responsibilities

• Meet and exceed turnaround time and accuracy targets for the process.
• Manage individual and team performance to achieve business objectives and mentor resources.
• Coordinate resources across multiple projects and ensure optimal utilization with minimal business impact.
• Maintain compliance with procedures, policies and contractual obligations.
• Escalate when needed in high-risk, complex environments and act quickly.
• Prepare KPIs/KRIs and present data to Senior Leaders and Management.
• Ensure quality control of the process and analyze risks to identify root causes.

Education

Bachelor's / Master's degree

Tools

Project management tools

Data analysis

Job description

JPMorgan Chase & Co. in Manila seeks a Credit Support Manager II (AVP) to lead the credit support team, drive turnaround time and accuracy targets, and mentor professionals across projects.

The role emphasizes risk-aware decision making, stakeholder communication, and continuous process improvement in a dynamic financial environment. The position requires extensive banking experience, strong leadership, and the ability to manage multiple priorities while delivering world-class service to clients