Credit Support Manager II (AVP)

Aumni; Metro Manila; On-site; PHP 2,000,000 - 4,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Credit Support Manager II (AVP) to lead the credit support team, drive turnaround time and accuracy targets, and mentor professionals across projects.

The role emphasizes risk-aware decision making, stakeholder communication, and continuous process improvement in a dynamic financial environment. The position requires extensive banking experience, strong leadership, and the ability to manage multiple priorities while delivering world-class service to clients

Qualifications

• Bachelor's or Master's Degree with 9 years of post-qualification experience or graduate with minimum 12 years in a financial institution or project management.
• Experience in banking products such as client onboarding, Know Your Customer, credit, loan operations, underwriting or investment banking knowledge.
• Proven ability to coach and manage large teams, and develop staff career progression.
• Strong time management, prioritization under pressure, and clear written/verbal communication with multiple management levels.
• Ability to identify process improvements and resolve client service issues with world-class service.

Responsibilities

• Meet and exceed turnaround time and accuracy targets for the process.
• Manage individual and team performance to achieve business objectives and mentor resources.
• Coordinate resources across multiple projects and ensure optimal utilization with minimal business impact.
• Maintain compliance with procedures, policies and contractual obligations.
• Escalate when needed in high-risk, complex environments and act quickly.
• Prepare KPIs/KRIs and present data to Senior Leaders and Management.
• Ensure quality control of the process and analyze risks to identify root causes.

Education

Bachelor's / Master's degree

Tools

Project management tools

Data analysis

Job description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As a Credit Support Manager II (AVP) within the credit support team, you will meet and exceed the turn around time and accuracy rate as per the specified target.

Job responsibilities:

• Meet & exceed the turn around time and accuracy rate as per the specified target. Have an eye for details
• Manage individual and team performance standards to achieve and exceed business expectations and manage people working within the team and mentor / coach the resources to achieve their career goals
• Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations
• Maintain and comply with applicable procedures, policies and contractual obligations as they pertain to the process
• Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment
• Prepare KPIs, KRIs, and publish the data on a regular basis to Senior Leaders. Present the data to the Management
• Overall responsibility for the quality control of the process. Analyze risks and proactively identify the root cause of issues
  

Required qualifications, skills, and capabilities:

• Bachelors or Master's Degree with 9 years of post-qualification experience or Graduate with Minimum of 12 years of work experience in a financial institution or should have done Project Management.
• Sufficient experience and strong working knowledge of various aspects of banking products such as, Client Onboarding, Know Your Customer, Credit, Loan operations, Underwriting or Investment Banking knowledge
• Manage a large team of professionals and provide regular coaching sessions and feedback and be responsible for their career progression
• High proficiency in Time Management with ability to prioritize multiple tasks and work under pressure in a deadline oriented environment.
• High efficiency in communicating effectively to multiple levels of management, both written and verbal
• Strong ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
• Strong ability to accurately and quickly resolve client service issues while providing world class service to internal and external clients

Preferred qualifications, skills, and capabilities:

• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
• Adapts to a changing environment, monitor progress and timely deliver the results. Enthusiastic, self-motivated and effective under pressure.
• Proven ability to support execution of deliverables / projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability. Lead by initiative and out of the box thinking to address complex business issues.
• Project management experience, including identifying steps needed to complete project, executing major milestones, summarizing findings, and presenting to senior management. Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. This position is responsible for providing leadership & overall management for Spreading/Document function in Manila.