Senior Continuous Excellence Engineer

IT Group, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

IT Group, Inc. is seeking a Continuous Improvement Engineer in Metro Manila to lead time-and-motion studies, capacity planning, and Lean Six Sigma projects across ITG-PH units.

You will map workflows, identify bottlenecks, and build data-driven headcount models while ensuring audit readiness for ISO 9001 and 27001 frameworks.

The role emphasizes cross-functional collaboration with HR, CQCI, and operations to deliver measurable efficiency gains and sustainable improvements.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Management, or related quantitative field.
• Lean Six Sigma Green Belt is required; Black Belt is a plus.
• Formal training in Time and Motion Studies / Work Measurement is highly desirable.
• Foundational knowledge of ISO 9001 and ISO 27001 frameworks is a plus.

Responsibilities

• Perform time-and-motion studies to set baseline employee utilization across ITG-PH units.
• Develop dynamic capacity planning models to forecast headcount needs.
• Identify bottlenecks and under-utilization to prevent burnout and optimize resources.
• Collaborate with CQCI leadership to present data-backed staffing recommendations to HR and MANCOM.
• Lead process improvements using Lean Six Sigma and Kaizen to reduce waste and errors.
• Document redesigned processes with updated manuals and audit records.

Skills

Time & Motion

Lean Six Sigma

Process improvement

Data analysis

Capacity planning

Root cause analysis

Cross-functional collaboration

Education

Industrial Engineering degree

Business Analytics degree

Operations Management degree

Job description

The Continuous Improvement Engineer serves as the core technical engine for resource optimization and operational efficiency across ITG-PH. This role conducts time-and-motion studies and evaluates employee utilization to engineer precise, data-driven capacity models that define optimal headcount per department. Additionally, the position applies Lean Six Sigma methodologies to eliminate operational waste, reduce errors, and build defect-free workflows, ensuring all optimized processes maintain seamless audit readiness for ISO 9001 (QMS) and 2026 ISO/IEC 27001 (ISMS) compliance frameworks.

Productivity, Utilization & Capacity Engineering

• Design and execute structured work sampling and time-and-motion studies to establish clear, objective baselines for employee utilization across ITG-PH units.
• Construct and maintain dynamic capacity planning models to forecast and recommend optimal departmental headcount requirements based on shifting business volumes.
• Map and diagnose operational imbalances, specifically identifying process bottlenecks causing employee burnout and pockets of hidden capacity from systemic under-utilization.
• Partner with the Head of CQCI to deliver factual, numbers-backed personnel resource optimization recommendations directly to HR and MANCOM stakeholders.

Process Excellence & Defect Reduction

• Deploy Lean, Six Sigma, and Kaizen techniques to map "As-Is" operational workflows and design highly efficient, waste-free "To-Be" states.
• Lead cross-functional root-cause analysis (RCA) investigations using structured tools (5 Whys, Ishikawa diagrams) to eliminate chronic defects and transaction errors.
• Facilitate hands-on process improvement workshops with front-line teams to compress cycle times and improve first-time-right execution scores.
• Embed measurable metrics, internal service level agreements (SLAs), and operational KPIs into redesigned processes to easily track and sustain efficiency gains.

Quality Systems, Standards, and Documentation

• Translate optimized workflows into formal, controlled documentation, updating the Quality Manual, process maps, and mandatory audit records.
• Protect corporate institutional knowledge during process overhauls by enforcing strict document change control and retention guidelines within localized team environments.
• Maintain complete audit readiness across all engineered processes to support the division’s ISO 9001 maintenance and the successful rollout of the 2026 ISO/IEC 27001 certification roadmap.

EDUCATIONAL BACKGROUND

• Bachelor’s degree in Industrial Engineering, Business Analytics, Operations Management, or a related, highly quantitative discipline.
• Certified Lean Six Sigma Green Belt is required (Black Belt is an advantage).
• Formal training or certification in Time and Motion Studies / Work Measurement is highly desirable.
• Foundational certifications or coursework in ISO 9001 or ISO 27001 frameworks are a plus.

PREVIOUS WORK EXPERIENCE

• 3 to 5+ years of dedicated experience in Industrial Engineering, Continuous Improvement, or Capacity Planning roles, with an explicit track record in productivity analytics and workload measurement.
• Demonstrated history of building multi-variable capacity or headcount forecasting models that resulted in measurable operational savings or resource rebalancing.
• Proven experience mapping, standardizing, and optimizing workflows in a technology, shared services, or complex operational corporate environment.
• Direct experience participating in formal internal or external ISO compliance audits is an advantage