Senior Continuous Improvement Engineer

Hexagon Shared Services Inc; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Hexagon Shared Services Inc. seeks a Process Excellence Senior Engineer to drive productivity, utilization, and capacity planning for ITG-PH.

You will develop data-driven headcount models, apply Lean Six Sigma methods, and ensure audit-ready processes aligned with ISO 9001 and 2026 ISO/IEC 27001 standards. You will lead cross-functional improvement workshops, map current workflows, and design efficient To-Be states while embedding KPIs and SLAs.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Analytics, Operations Management, or related quantitative field.
• Lean Six Sigma Green Belt certification is required; Black Belt is an advantage.
• Time and Motion Studies / Work Measurement training is highly desirable.
• ISO 9001 or ISO 27001 coursework or certifications are a plus.
• 3–5+ years in Industrial Engineering, Continuous Improvement, or Capacity Planning with productivity analytics experience.

Responsibilities

• Design and execute time-and-motion studies to establish baselines for employee utilization across ITG-PH units.
• Build and maintain capacity planning models to forecast optimal department headcount based on volumes.
• Identify bottlenecks and opportunities for under-utilization to balance workload.
• Lead cross-functional RCA investigations to eliminate defects and errors.
• Embed metrics, SLAs, and KPIs into redesigned processes to sustain gains.

Skills

Time and motion studies

Lean Six Sigma

Root cause analysis

Education

Bachelor's degree in Industrial Engineering / related quantitative field

Lean Six Sigma Green Belt

Tools

5 Whys

Ishikawa diagrams

Job description

The Process Excellence Senior Engineer serves as the core technical engine for resource optimization and operational efficiency across ITG-PH. This role conducts time-and-motion studies and evaluates employee utilization to engineer precise, data-driven capacity models that define optimal headcount per department. Additionally, the position applies Lean Six Sigma methodologies to eliminate operational waste, reduce errors, and build defect-free workflows, ensuring all optimized processes maintain seamless audit readiness for ISO 9001 (QMS) and 2026 ISO/IEC 27001 (ISMS) compliance frameworks.

Productivity, Utilization & Capacity Engineering

• Design and execute structured work sampling and time-and-motion studies to establish clear, objective baselines for employee utilization across ITG-PH units.

• Construct and maintain dynamic capacity planning models to forecast and recommend optimal departmental headcount requirements based on shifting business volumes.

• Map and diagnose operational imbalances, specifically identifying process bottlenecks causing employee burnout and pockets of hidden capacity from systemic under-utilization.

• Partner with the Head of CQCI to deliver factual, numbers-backed personnel resource optimization recommendations directly to HR and MANCOM stakeholders.

Process Excellence & Defect Reduction

• Deploy Lean, Six Sigma, and Kaizen techniques to map "As-Is" operational workflows and design highly efficient, waste-free "To-Be" states.

• Lead cross-functional root-cause analysis (RCA) investigations using structured tools (5 Whys, Ishikawa diagrams) to eliminate chronic defects and transaction errors.

• Facilitate hands-on process improvement workshops with front-line teams to compress cycle times and improve first-time-right execution scores.

• Embed measurable metrics, internal service level agreements (SLAs), and operational KPIs into redesigned processes to easily track and sustain efficiency gains.

Quality Systems, Standards, and Documentation

• Translate optimized workflows into formal, controlled documentation, updating the Quality Manual, process maps, and mandatory audit records.

• Protect corporate institutional knowledge during process overhauls by enforcing strict document change control and retention guidelines within localized team environments.

• Maintain complete audit readiness across all engineered processes to support the division’s ISO 9001 maintenance and the successful rollout of the 2026 ISO/IEC 27001 certification roadmap.

EDUCATIONAL BACKGROUND

• Bachelor’s degree in Industrial Engineering, Business Analytics, Operations Management, or a related, highly quantitative discipline.

• Certified Lean Six Sigma Green Belt is required (Black Belt is an advantage).

• Formal training or certification in Time and Motion Studies / Work Measurement is highly desirable.

• Foundational certifications or coursework in ISO 9001 or ISO 27001 frameworks are a plus.

PREVIOUS WORK EXPERIENCE

• 3 to 5+ years of dedicated experience in Industrial Engineering, Continuous Improvement, or Capacity Planning roles, with an explicit track record in productivity analytics and workload measurement.

• Demonstrated history of building multi-variable capacity or headcount forecasting models that resulted in measurable operational savings or resource rebalancing.

• Proven experience mapping, standardizing, and optimizing workflows in a technology, shared services, or complex operational corporate environment.

• Direct experience participating in formal internal or external ISO compliance audits is an advantage