Senior Configuration Manager: CMDB, Governance & Data Quality

Ryan LLC; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible Work Environment

Award-Winning Culture

World-Class Benefits and Compensation

Accelerated Career Path

Community Outreach

Mentorship Opportunities

Wellness-Centric Benefits

Job summary

Ryan, LLC is seeking a Configuration Manager, Enterprise Technology Operations to design, implement, and sustain the enterprise CMDB framework. You will own CMDB processes, governance, and data quality, partnering with Ivanti platform administration for tool configuration and maintenance.

The role focuses on standing up the CMDB framework, defining standards, and governance cadences, then shifts to ongoing execution and continual improvement across Incident, Problem, and Change Management.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Business, or a related field.
• 6-8+ years of experience in configuration management, service management, IT operations, or operational data governance.
• Demonstrated experience designing and operating CMDB or Configuration Management practices.
• Experience supporting or enabling Incident, Problem, and Change Management processes.

Responsibilities

• Partner with technology, infrastructure, application, and service owners to define CI ownership, data responsibilities, and update expectations.
• Design and deliver education and enablement to ensure CMDB standards and processes are understood and consistently followed.
• Facilitate CMDB governance forums, certification cycles, and data quality review sessions.
• Act as a trusted operational partner to Incident, Problem, and Change teams, ensuring the CMDB supports execution rather than a compliance exercise.
• Establish and operate governance cadences to certify accuracy, drive remediation, and track corrective actions.
• Build and maintain dashboards and KPIs measuring CMDB accuracy, completeness, timeliness, and coverage.

Skills

Process design

Data quality governance

Operational metrics

Dashboards

Execution and follow-through

Influence without authority

Power BI/Tableau familiarity

Microsoft Office (Projects/Word/Excel/

Education

Bachelor’s degree in IT/IS/Business

Tools

Ivanti

ServiceNow or equivalent

Power BI

Tableau

Microsoft Office

Job description

Ryan, LLC is seeking a Configuration Manager, Enterprise Technology Operations to design, implement, and sustain the enterprise CMDB framework. You will own CMDB processes, governance, and data quality, partnering with Ivanti platform administration for tool configuration and maintenance.

The role focuses on standing up the CMDB framework, defining standards, and governance cadences, then shifts to ongoing execution and continual improvement across Incident, Problem, and Change Management.