Service Configuration Management Specialist

Datacom; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Spotter fees

HMO with 4 dependents

Leave credits

Performance bonuses

Job summary

Datacom is seeking a Service Configuration Analyst to join our team and deliver Configuration Management Services to customers. The role reports into the Service Operation Leadership team and requires proactive, independent work with a focus on CMDB accuracy and governance.

You will collaborate with Service Configuration Managers and Technical teams to deliver high-quality services, manage customer relationships, and support governance of CMDB configurations.

Qualifications

• 2+ years of experience in a similar role.
• Strong knowledge of Configuration Management.
• Experience with ITSM tools such as Jira and ServiceNow.

Responsibilities

• Provide Configuration Management support for the Service Configuration Managers.
• Act as subject matter support for Service Configuration Management for our customers.
• Ensure accurate delivery of Configuration Management services to customers.
• Govern and validate updates to CMDB items and reconcile CMDB data.
• Transition new customers to the Configuration Management Service.

Skills

Configuration Management

ITSM

Customer service

Stakeholder management

Tools

Jira

ServiceNow

Job description

Datacom is seeking a Service Configuration Analyst to join our team and deliver Configuration Management Services to customers. The role reports into the Service Operation Leadership team and requires proactive, independent work with a focus on CMDB accuracy and governance.

You will collaborate with Service Configuration Managers and Technical teams to deliver high-quality services, manage customer relationships, and support governance of CMDB configurations.