Senior ITSM Analyst - ITIL & Ivanti Expert

Ryan; Metro Manila; Presencial; PHP 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Work Environment

Award-Winning Culture

World-Class Benefits and Compensation

Accelerated Career Path

Community Outreach

Mentorship Opportunities

Wellness-Centric Benefits

Descripción de la vacante

Ryan is seeking a Senior Systems Analyst, ITSM, to analyze business needs and deliver ITSM solutions using Ivanti and ITIL practices. You will oversee ITSM projects, ensure health of ITSM applications, and coordinate with IT and business teams to drive operational excellence.

The role emphasizes documenting requirements, defining features, testing, and training end-users to sustain high system performance and reliability.

Formación

• Bachelor’s degree in IT, CS, Business Administration or related field.
• 5+ years of experience as ITSM Analyst or similar role.
• Proven experience with ITSM platforms (Ivanti preferred) and other tools (ServiceNow, Cherwell, BMC).
• Strong ITIL knowledge; ITIL certification preferred.
• Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.).
• Familiar with project management methodologies; PMP or equivalent a plus.

Responsabilidades

• Collaborate with stakeholders to elicit, document, and prioritize ITSM functional requirements.
• Define features and user stories with ITSM Administrators and SMEs to align with ITIL standards.
• Evaluate and test ITSM tools, modules, and integrations with IT Architecture and Infra teams.
• Coordinate QA/UAT test plans to validate ITSM functionality and outcomes.
• Train and mentor end-users and technical teams on ITSM workflows.

Conocimientos

Ivanti ITSM

ITIL Frameworks

Stakeholder Engagement

Requirements Elicitation

Jira/Azure DevOps

Educación

Bachelor’s Degree in IT/CS/Business

Herramientas

Ivanti

ServiceNow

Jira

Descripción del empleo

Ryan is seeking a Senior Systems Analyst, ITSM, to analyze business needs and deliver ITSM solutions using Ivanti and ITIL practices. You will oversee ITSM projects, ensure health of ITSM applications, and coordinate with IT and business teams to drive operational excellence.

The role emphasizes documenting requirements, defining features, testing, and training end-users to sustain high system performance and reliability.